Patient journey
How the process works
You can begin from home. We confirm the coordination scope before paid work or travel arrangements.
- 01
Tell us what you need
Contact us with your country, preferred language, and whether you are the patient or a family member.
- 02
Initial coordination assessment
We assess whether coordination is realistic and what information is missing before specialist communication.
- 03
Specialist pathway matching
We identify suitable oncology, MDT, research, or surgical communication pathways based on the case.
- 04
Appointment or consultation arrangement
We coordinate appointment preparation, document flow, questions, and practical communication.
- 05
Travel and hospital preparation
We help families understand travel timing, admission context, payment preparation, accommodation, and daily-life needs.
- 06
In-hospital translation and coordination
When needed, we support medical communication and practical coordination during hospital visits.
- 07
Follow-up communication support
After discharge or return home, we help track follow-up questions, repeat review timing, and family communication.
Documents to prepare
- Current diagnosis and medical summary
- Pathology report
- Imaging reports and recent test results
- Genetic or molecular testing, if available
- Prior treatment history and medication list
- Current symptoms, performance status, and infection history
Here for your next step
Let's start with a conversation
Tell us where you are and what support your family needs. We will discuss the appropriate records and contact channel with you before you send a full medical file.
Please do not send passport copies or a full medical file in your first message. Contact local emergency services for urgent medical help.